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FAQs


Frequently Asked Questions
about SprintPrint and SprintPrint's website

If you don't find the answer to your question below, please don't hesitate to contact us at SprintPrint. We're here to help!

This e-mail address is being protected from spambots. You need JavaScript enabled to view it | Phone: 608.277.7500 | Online Contact Form

How to Send a File

How to Place an Order

How to Place a Re-order

How to Request an Estimate

How to Register as a New Customer

Miscellaneous

How to Get Help


How to Send a File

Do I need to register to send a file?
If you send us a file through Send a File, you need only provide us with your name, phone number and email address. Please let us know in the "Comments" section what the file is for!

If you would like to attach a file to a Request an Estimate or Place an Order form, you do not need to register an account, but we recommend doing so, as it will make the process even more simple for you.

If you have a large file (greater than 25 MB) we suggest you send it to us via File Transfer Protocol {FTP}. Please visit our FTP File Transfer page for more information.

How do I send a file to SprintPrint?
Click on Send a File, complete the Personal Information for File Upload, and select Upload File. Files can also be attached to Request an Estimate and Place an Order forms.

If you have a large file (greater than 25 MB) we suggest you send it to us via File Transfer Protocol {FTP}. Please visit our FTP File Transfer page for more information.


What size and format of files can I send to SprintPrint?
While PDFs are becoming the standard file format for the printing industry, SprintPrint can work with any type of file you have!

For files smaller than 25 MB, we suggest you use our Send a File feature.
For files larger than 25 MB, we suggest you use our FTP File transfer feature.

If you are unsure about what files to include for your project, please contact us and we'll be happy to help.


How do I know that my file was received?
Your uploaded file will display in the File Upload History window, which displays when the upload is complete. Your File Upload History can also be accessed by logging in and clicking on My Account or Send Files.


I sent the wrong file to SprintPrint – what should I do?
Just send us the correct one and note in the “Comments” box that this is a replacement file.


How do I request an estimate or place an order when I send my file?
Files can be attached to any Request an Estimate or Place an Order form.

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How to Place an Order

Do I need to register to place an order?
No, you do not need to register to place an order. However, registering an account will simplify the ordering process for you even more, and allow you to place re-orders and future orders quickly and easily.


What information do I need to place an order?
SprintPrint's Place an Order forms are designed to ask you all the questions we need to complete your order. If you aren't sure how to answer a question, just leave it blank, or send us a message in the "Notes" section of the order form. In short, we need to know what quantity you want, what kind of paper you'd like, and when you want it done!


How do I send a file with my order?
Every Place an Order form includes the option to attach a file.


How do I know that my order was received?
SprintPrint will send you an email when your order has been received.


How long will it take my order to be done?
Most projects can be completed within 4 to 5 working days, but we are adept at handling rush orders, so don't hesitate to ask if you need your project done quickly!


Can you complete my order in one day?
Quite often we can! It depends on the order, so contact us and we'll do everything we can to meet your schedule.


How do I change my order once I’ve placed it?
Please contact one of SprintPrint’s customer service team members at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call toll-free: 800.435.4683 or locally 608.277.7500. You may also send us a message through our online contact form.

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How to Place a Re-order

Do I need to register to place a re-order?
If you have a registered account, your previous orders will display in your Order History, allowing you to quickly and easily place re-orders. If you have not registered an account, you will not have an Order History, and so will need to place a new order, or contact SprintPrint for re-orders.


How do I place a re-order?
Once you log in, you can access your Order History through the My Account tab.

  1. To search for a particular order, click the right arrow to the left of Search at the bottom of the page. Enter your search criteria and click Search. For example, you can search by Status, by Order Request Date, or by entering part or all of the order name in the Keyword field.
  2. To see a summary of the products that make up the order, click the right arrow to the left of the order number. (To hide this summary, click the down arrow.)

  3. To re-order, click Reorder. The shopping cart opens so you can check out. (You can also re-order while viewing the order details.)


Can I make changes to my original order in my re-order?
Yes. Once you have placed your original order in the shopping cart (see How do I place a re-order?) you can click on the job name to open it's order form. Once in the order form, you can change any part of the order.

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How to Request an Estimate

Do I need to register to request an estimate?
No, you do not need to register to request an estimate. However, registering an account will simplify the estimate request process for you even more, and allow you to view previous estimte requests, as well as provide you with many other features, such as Order History and easy re-orders.


What information do I need to request an estimate?
SprintPrint's Request an Estimate forms are designed to ask you all the questions we need to complete your estimate. If you aren't sure how to answer a question, just leave it blank, or send us a message in the "Notes" section of the estimate form. In short, we need to know what quantity you want, what kind of paper you'd like, and when you want it done!


How do I send a file with my request for an estimate?
Every Request an Estimate form includes the option to attach a file.


How do I know that my request for an estimate was received?
SprintPrint will send you an email when your request for estimate has been received.


How long will it take to receive an estimate back from SprintPrint?
Most estimates can be completed within 24 hours. If you need an estimate more quickly, just let us know in the"Notes" section of the estimate form.


How do I accept SprintPrint’s estimate?
SprintPrint will email you an estimate - you can accept the estimate via email or phone.


How do I change my request for an estimate once I’ve submitted it?
Please contact one of SprintPrint’s customer service team members at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call toll-free: 800.435.4683 or locally 608.277.7500. You may also send us a message through our online contact form.

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How to Register as a New Customer

Can I register myself?
Yes! Simply click on the My Account tab to access SprintPrint's online preint catalog, and click on the Account Registration link. You will only need to register once.


Can SprintPrint register for me?
Yes. Contact one of SprintPrint’s customer service team members at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call toll-free: 800.435.4683 or locally 608.277.7500.

What if I forget my password?
No worries! From www.sprintprint.com, simply follow the steps below to re-set your password:

  1. Click on the My Account tab to access the Log-in page
  2. At the Log-in page, click on Forgot My Information
  3. Enter your email address and user name
  4. In a few minutes, you'll receive an email with instructions on how to re-set your password.


What if I forget my user name?
Please contact one of SprintPrint’s customer service team members at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call toll-free: 800.435.4683 or locally 608.277.7500.


Are there any suggested user name guidelines?
SprintPrint suggests you use your email address as your user name. It’s probably easy to remember.


Are there any suggested password guidelines?
SprintPrint recommends a 6-8 character alphanumeric combination. There are no restrictions or limitations on password choices.


How do I change my user name or password?
To change your user name or password, first log-in to your account. Next, click on My Account to access My Profile. From here, you can change your contact information and your user name and password.

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Miscellaneous


How do I get information about my order?
Contact SprintPrint at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call toll-free: 800.435.4683 or locally 608.277.7500.

What are Shipping Groups?
A shipping group is a set of recipients to whom you routinely ship an order at the same time. Once logged in, use the Shipping Groups page to create, edit, and delete groups of recipients. At checkout, you can select a shipping group as the recipient instead of having to select several individual recipients. All recipients in the shipping group will be automatically listed in the "Ship to" section of your order. You can then always remove a particular recipient if you want.

Creating a Shipping Group
  1. In the Shipping Groups field, select Create New.
  2. In the Shipping Group Name field, enter a descriptive name for the group so it is easy to identify at checkout.
  3. Move users between Existing Users and Associated Users by selecting users and using the Add and Remove buttons. (Use Add All and Remove All to move all the users from one list to another). Anyone in the Associated Users list is part of the shipping groop.
  4. Click Save Changes.

Editing a Shipping Group

1. In the Shipping Groups field, select Edit Existing.
2. In the Shipping Group Name field, select the group you want to edit.
3. Make any changes to the group and click Save Changes.

Deleting a Shipping Group

  1. In the Shipping Groups field, select Delete.
  2. In the Shipping Group Name field, select the group you want to delete.
  3. Click Delete and click OK to confirm the deletion.

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How to Get Help

If you need help with any portion of our Web site, please contact SprintPrint at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call toll-free: 800.435.4683 or locally 608.277.7500.

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SprintPrint Inc. 2790 South Fish Hatchery Rd | Madison, WI 53711 | info@sprintprint.com | Toll-Free: 800.435.4683 | Phone: 608.277.7500 | Fax: 608.277.7555